Our GPs undertake home visits both day and night Monday-Sunday.

To schedule an appointment at a time that suits you, or to see if there is a doctor available in your area for an urgent home visit, please call 1300 815 321.

To schedule an appointment at a time that suits you, or to see if there is a doctor available in your area for an urgent home visit, please call 1300 815 321.

Yes, we are a fully fledged mobile GP practice providing all of the services offered by a traditional GP clinic.

All of our doctors are fully qualified GPs and Fellows of the Royal Australian College of General Practitioners.

Please prepare the following before the GP arrives for your visit.

• Current list of your medications, medical problems and allergies
• Your Medicare/DVA/Concession cards
• Card for payment
• Turn on an outside light if your visit is taking place after the sun has gone down
• Put any pets away when the doctors arrives

For acute medical conditions, our GPs carry a large selection of starter medications to get your treatment started. You will be provided a script for the remainder of your course.

For chronic health conditions, our GPs will provide you with a script.

Yes, when indicated, our GPs can provide medical certificates and carer certificates. They can also provide return to work certificates.

Yes. We provide translation services through the Translating and Interpreting Service (TIS). Please advise us ahead of time if this service is required.

Assistance can be provided for hearing impaired patients through the National Relay Service (NRS). Please advice us ahead of time if this service is required.

We strive to provide the highest quality of care that we can, and we constantly audit our performance and review our processes. To help us better serve our patients, your feedback is invaluable. We want to hear about your experiences, either positive or negative.

Please send an email to feedback@perthhomegp.com.au and our manager will get in touch. Please do not email sensitive patient information as standard (non-encrypted) email is not considered a secure method of communication for patient health information. Simply advise us that you would like to discuss your matter and we will contact you.

If you are raising a complaint and are not satisfied with our response you are entitled to make a formal complaint to the Health and Disability Services Complaints Office via their website or by calling (08) 6551 7600.

Yes, a fee of $50 if charged for non-attendance or if cancelling a home visit or telehealth appointment with less than 12 hours notice.

You will not be able to use our service again until the bill has been paid.

We take your privacy very seriously. You can read our privacy policy here.

All of our staff adhere to a strict confidentiality policy.

If you prefer that the doctor’s assistant is not present for your home visit review please let us know and the GP can see you in a private area of your home. Please note the assistant will still be nearby, within earshot for safety reasons.

Your medical notes and other private information are either faxed or encrypted and transferred electronically via a secure service, in the event they must be transferred to another health provider.

We will seek your consent before sending your health information to another provider.

If you attend a GP clinic for your regular GP needs, we will ask for your permission to send your medical information to that clinic for continuity of care.

In the event we wish to email your health information to you or another provider, we will first seek your consent.

If your doctor believes that investigations are required to best manage your condition, they can request:

• Pathology
• X-rays and other imaging

You may be referred to the Emergency Department if urgent investigations are needed.

In most circumstances, we do not collect samples during the consultation. We recommend Saturn Pathology as they are a bulk billing home visit pathology service. However, you are free to chose whatever pathology service you like, when referred by our GP.

For pathology or radiology investigations, you must discuss the cost with the provider you choose.

If we order tests it is essential that we are able to communicate any abnormal results to you. We appreciate your assistance with this.

After reviewing your results, your GP will contact you and advise if any follow-up is required. Your GP may recommend a telehealth consultation to discuss your results. Patients who are registered with MyMedicare with Perth Home GP are eligible for bulk billed telehealth consultations if they have Medicare cover with concession, or a DVA Gold card. 

If you attend a GP clinic for regular GP care, we will forward your results to your regular GP unless you specifically request us not to.

If you are uncontactable we will make multiple attempts to reach you.

To make a booking, please call us on 1300 815 321 any time and use our automated over the phone booking system.

Our reception team is available:

• Monday-Friday: 8am-midnight
• Saturday: 12pm-midnight
• Sunday: 8am-midnight

If our receptionists are not able to answer when you call you will be asked to leave a voicemail, and they will call you back as soon as they are available.

You can contact us by email at reception@perthhomegp.com.au. Emails should not be used for urgent matters; you should call us instead. We aim to respond to all emails within 24 hours.