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What are your hours of operation?

Our GPs undertake home visits both day and night Monday-Sunday.

To schedule an appointment at a time that suits you, or to see if there is a doctor available in your area for an urgent home visit, please call 1300 815 321.

How do I book an appointment?

To schedule an appointment at a time that suits you, or to see if there is a doctor available in your area for an urgent home visit, please call 1300 815 321.

Are you a GP Practice and are all of your doctors qualified GPs?

Yes, we are a fully fledged mobile GP practice providing all of the services offered by a traditional GP clinic.

All of our doctors are fully qualified GPs and Fellows of the Royal Australian College of General Practitioners.

What should I get ready before a GP visit?

Please prepare the following before the GP arrives for your visit.

  • Current list of your medications, medical problems and allergies
  • Your Medicare/DVA/Concession cards
  • Card for payment
  • Turn on an outside light if your visit is taking place after the sun has gone down
  • Put any pets away when the doctors arrives

Does the GP supply medications?

For acute medical conditions, our GPs carry a large selection of starter medications to get your treatment started. You will be provided a script for the remainder of your course.

For chronic health conditions, our GPs will provide you with a script.

Do you issue medical certificates?

Yes, when indicated, our GPs can provide medical certificates and carer certificates. They can also provide return to work certificates.

Do you offer translation and hearing impaired services?

Yes. We provide translation services through the Translating and Interpreting Service (TIS). Please advise us ahead of time if this service is required.

Assistance can be provided for hearing impaired patients through the National Relay Service (NRS). Please advice us ahead of time if this service is required.

How do I provide feedback after my consultation?

We strive to provide the highest quality of care that we can, and we constantly audit our performance and review our processes. To help us better serve our patients, your feedback is invaluable. We want to hear about your experiences, either positive or negative.

Please send an email to feedback@perthhomegp.com.au and our manager will get in touch. Please do not email sensitive patient information as standard (non-encrypted) email is not considered a secure method of communication for patient health information. Simply advise us that you would like to discuss your matter and we will contact you.

If you are raising a complaint and are not satisfied with our response you are entitled to make a formal complaint to the Health and Disability Services Complaints Office via their website or by calling (08) 6551 7600.

Will I be charged if I am not present or do not want to see the GP when they arrive?

Yes, a fee of $50 if charged for non-attendance or if cancelling a home visit or telehealth appointment with less than 12 hours notice.

You will not be able to use our service again until the bill has been paid.

OUR SERVICES

Schedule home visits for routine GP care or request an urgent review day or night for unexpected illnesses. Whatever your needs are, we’ve got you covered.

Daytime Home Visits

Our GPs provide comprehensive routine GP care as well as urgent care for unexpected illnesses Mon-Fri 8am-6pm.

After Hours Home Visits

Get timely treatment for urgent conditions and avoid unnecessary trips to the Emergency Department after hours.

Telehealth

Existing Perth Home GP patients have access to bulk billed telehealth for situations that do not require an in-person assessment.

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